Canvas Help and Support
When requesting assistance, it is important to describe the issue clearly and include all relevant information, such as the course number and title, the name of the assignment or quiz if applicable, and so on. It is also helpful to include URLs, for example to the assignment or any other relevant page. A clear description of the issue, together with the necessary information, enables support staff to respond to your request more quickly.
Support requests that require more specialized Canvas expertise are forwarded by the help desk to your school’s Canvas service or to the Canvas team at the Centre for Teaching and Learning.
The Examinations Office staff provide support for the Inspera examination system.
- Guides for Inspera.
- To get help, it is best to send an email to help@hi.is
and put “Inspera” in the subject line. - To transfer grades from Inspera to the Canvas Gradebook, you need to set up an assignment in Canvas to receive the grades from Inspera. See the instructions on setting up assignments in Canvas to receive grades from Inspera.
IT Services staff provide support for Panopto. It is best to send an email to help@hi.is and put “Panopto” in the subject line.
To get help with Turnitin, it is best to send an email to help@hi.is
and put “Turnitin” in the subject line.
- Click Help in the Canvas menu (the blue bar).
- Click Report a Problem in the menu that opens. It is best if you have the page where the issue appears open when you do this. Canvas includes information about your location in the system (where the problem occurred) with the support request, which gives the support service valuable information.
- Fill in the request and click Submit Request.
Fyrir utan leiðbeiningar á þessum leiðbeiningavef er hægt að leita fanga á „Canvas community“ vef Instructure, eiganda námsumsjónarkerfisins Canvas. Vefurinn býður upp á ítarlegar leiðbeiningar um kerfið.
- Vídeósafn sem inniheldur kynningar á einstökum verkfærum og aðgerðum í Canvas.
- Nánari leiðbeiningar um einstakar aðgerðir, ásamt skýringarmyndum.
- Leiðbeiningar um kennara-appið: Android – iOS.
- Allar leiðbeiningar Instructure.
Með því að heimsækja Canvas samfélagið á netinu er hægt að eiga samskipti við aðra notendur Canvas og læra af þeirra reynslu.
In addition to the guidance on this support site, you can search or browse the Canvas Community website by Instructure, the company behind the Canvas learning management system. The site offers detailed guides for the system.
- Video collection with introductions to individual tools and features in Canvas.
- More detailed guides for specific actions, including screenshots.
- Guides for the teacher app: Android – iOS.
- All Instrutcure guides.
In the Canvas Community online community, you can also interact with other Canvas users and learn from their experienc