FAQ- Students

FAQ - Students

Some of the most common questions from students replied:

Here is a short introdcution video to Canvas. Click CC for english subtitles.

You log in to Ugla and there you will see an overview of the courses you have registered for. Then simply click on the name of the course you want to view and Canvas will open in a new tab.

To navigate between courses in Canvas, click on „Desktop“ in the menu on the far left and you will get an overview of your courses and can open other courses there.

Most functions in Canvas work in most browsers. There is though always a possibility that older versions of some browsers do not support all functions in Canvas. 

You can find the official browser support information for Canvas here: https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Canvas/ta-p/66

Known browser issues that we have come across: 

  • Some versions of Safari do not always show all files on a course page. 
  • Some versions of Safari do not allow for a single-sign-on for a Zoom plugin that you can see in the course navigation in some courses. Try opening zoom.us in a different tab and log in there. 
If you run into a problem with Canvas that does not seem to affect your fellow students, it could be a solution to try a different browser. 

A teacher has two options to invite you to a Zoom meeting: 

  1. Direct link
    A teacher can share a direct link to your course page. In that case you simply click the link, and it will open Zoom for you. 
  2. Zoom plugin
    If you see Zoom in the course navigation it means that your teacher has set up the Zoom plugin. He can use that to schedule a meeting and then the student can access the meeting by clikcing on Join for the appropriate meeting. 

Please note that Zoom is not a Canvas product. Support for Zoom is provided by the IT department: http://uts.hi.is/zoom_conference_calls

A teacher can invite you to a Teams meeting in Canvas. He will send you a link to a meeting and when you click on that link, your browser will ask you how you want to join the meeting: 

We recommend always using the Teams app to join. You can find information about how to access and download the app here: http://uts.hi.is/teams_0

We also reccoment that you always join a teams meeting via the link directly from Canvas, and not from a forwarded e-mail. If you are asked to log in, always do so by using your @hi.is credentials, just as if you were logging in to Ugla. That way you will be correctly logged into the meeting, the teacher can more easily verify that you attended the meeting, and you will automatically get access to a recording afterwards, if the meeting was recorded. 

To see all grades in your course, click Grades in the course menu. There you have an overview over all your grades:

Here you can see your grades from each assignment. Please note that the grades can be based on different number of points. The grades above vary from being 8/10, 17/20 or 63/100.  The total score for each assignment group is then listed below, the weight of assignment groups tho the right and you total grade is in the top right corner. 

You can click on the Account logo, click on Settings and then to the right you click on Edit settings and change the languages settings. 

Common issues

If the Canvas Web Course does not open, there are two possible explanations:

1. The teacher has not published the course.
For you to see the content of the course, the teacher needs to publish it to the students. If a teacher is still working on setting up the course material, he can entrust it to the students.

2. You are not registered for the course
In Canvas, you only see the courses you have enrolled in. Registrations take place in Ugla. After you have registered for a course, it can take up to one hour for you to gain access to the course content in Canvas.

Also note that you must use your @ hi.is email address to log in to Canvas.

All announcements from teachers are sent to @ hi.is students’ e-mail addresses and you need to view the e-mail there. If you have not received a notification by e-mail but has indeed been sent out, you can let us know by sending us an e-mail at help@hi.is.

Also, announcements are visible on the front page of the Canvas course and you can check the front page regularly to see announcements from teachers.

You can also receive notifications directly to your phone by installing the Canvas Student app, which is available in both the AppStore and Play store. 

If something does not work properly in Canvas, you have several ways to get help:

The help menu in the system

In the main Canvas menu, on the left side is a help button. If you click on it you can e.g. send an inquiry directly to the teacher or if you think the problem is something other than setting up a course, you can fill out a request for help.

Request for service to UTS and the Division of Academic Affairs

It is also possible to send an e-mail with a request for help directly to UTS and the Division of Academic Affairs, where you describe the problem well at help@hi.is or by using the service portal.

The staff of UTS ‘service desks at Háskólatorg and Stakkahlíð can also provide assistance.

Canvas is used around the world and it can also be helpful to search for an answer on the internet.

It sometimes happens that students don’t get access to recordings from Teams meetings that have been recorded and shared in a course. If you are experiencing that, there are two possible resaons: 

  1. You attended the meeting without logging in or using other credentials than your @hi.is email address. It is very important to attend Teams meetings with your @hi.is credentials. The safest way is to click the invitation to the meeting directly from Canvas and use the Teams app. Do not click the invitation directly from a forwarded email. 
  2. Only those who attend the meeting with the right credentials get automatic access to the recording. I you did not attend the meeting you might not get the access.

The right way to get access to recordings of a Teams metting is to attend the meetings, using your @hi.is credentials. 


Once a teacher has set up an assignment in Canvas, you simply need to open the submission box by clicking on the link for it.

1. To submit an assignment, click on the blue button, at the top right:

2. Next a window will open below where you select the document you want to submit and you click on „Choose file“, find the document you want to submit and click on „Submit assignment“.

3. You will then see a confirmation of submission in the window on the right where you can see exactly when the project was submitted: 

If your teacher has left some feedback on your assignment, you can see that by clicking Grades in the course navigation. There you can see the grade, and by clicking the discussion symbol, you can see the teachers’ feedback, or the rubric symbol, if that has been used.

By clicking on the name of the assignemnt, a student can find further information about the submission, an overview over the feedback and see a feedback document, if the teacher has entered some feedback directly to the submission: 

Here the student can see the grade, the rubric (if used), comments from the teacher and look at the feedback document. 

Teachers can decide how many times a student can submit an assignment. If resubmssion is allowed, the student simply clicks on the assignment and uses the Resubmit assignment button: 


To see all assignments that are due in a course, click on Assignments in the course navigation: 

A student can choose how the assignments are shown. Show by date lines them up in a chronological order, but Show by type shows them in assignment groups, and the weight of each group in the final grade. 

Please note that teachers don’t always set up and publish all assignments right at the start of a course. It is therefore always recommended to take a look at the course syllabus also to get a good overview of assignments.

Teachers can set up peer assessment in Canvas to get students to reflect on and give feedback on other studens’ work. When you have peer assessment due, you will see it on your To Do list on the course front page: 

When a student clicks on that symbol the peer review will open:

To see the submission to review it, click on the document name or the View feddback button. Click Show rubric if the assignment has a rubric attached to it. Add a comment in the comment box, and hit save. You can also add a file with your review. 

To use a rubric that has been attached to the assignment, click Show Rubric and then click in the appropriate boxes: 


Group work

There are a couple of ways to set up groups in Canvas.

If a teacher has created groups and assigned students to groups you can see the groups within a course by clicking People in the course navigation.  There you can see two tabs: Everyone and Groups. To see the groups in the course, click Groups:  

Ther you have a list of groups that have been formed in the course. If the teacher wants you to sign up to a group, you do that by clicking Join:

If you want to change groups you will see Switch to instead of Join, and that way you can change groups.

Every group has its’ own homepage where group members can discuss the project, exchange files and create announcements for the group. To visit the hompage of the group, click Visit

Plesae note that the teacher can always access the group homepage.

Once a group has been created in Canvas it can start to use the group homepage to:

  • Start discussions about the project
  • Exchange documents
  • Set upp meetings
  • Send announcements to the groups. 

To visit a group homepage directly you can click on the group icon in Canvas main menu (the blue one on the far left):

We encourage students to use this feature in Canvas rather than using social media for groupwork. But remember that teachers always have access to the group homepage. 

Yes, you can. The easiest way to do that is to go to the group homepage (see above), click discussions in the navigation to the left and then click +Discussion: 

You then give discussion topic a title, and write a description, questions etc.


When a teachers assigns an assignment to a group, one member of the group submits the assignment. 

The assignment submission for that student works just as with an individual assignment, as described above. 

A group assignment is not considered submitted if it is only stored in the file storage on the group homepage.


When a discussion thread has been created, it is easy for students to participate. 

The student clicks on a direct link to the discussion thread or clicks Discussions in the course navigation. Once the thread is open, the student click on Write a reply.

Discussions can be graded, but the student participation is always the same. 

If a student needs to attach a file to a discussion, click Attach:

The teacher decides if a student can create discussions in a course. 

When that is allowed, the student clicks on Discussions in the course navigation and then click +Discussion.

A teacher can set up the discussion thread so that a student will not see other students’ replies until he has posted a reply.

That way the teacher can minimise the risk of student replies affecting other student replies and / or copying of ideas and replies.